When they are set to post automatically, it not only saves time, but eliminates posting errors and helps increase your income. If you are manually posting late fees and posting fees each month to tenant transactions, you are wasting time. To get started with implementing Property Meld,ĭo you have your automation turned on to post late fees, management fees, run applications, post recurring charges, bills, and more?
You can familiarize yourself with Property Meld by viewing the training videos below. You have the ability to choose which owner portal you want turned on as the system can be customized to what works best within your office. However, for the most part, turning on the owner portal for this use is something you may not want to have turned on unless you have an owner that insists on knowing every time a tenant submits a maintenance request. For example, you have the option to add the owner of the property to be able to see all requests coming from the tenant and all communications during the process. In addition, there are many features in the software, but not all of them will be a part of the process. The use of Property Meld eliminates time spent on the phone between tenants and vendors for assigning and coordinating maintenance requests. When the job has been completed, the vendor will close the meld and you are sent a notification. The vendor then contacts the tenant to schedule. When authorization has been obtained from the owner of the property to continue with the work, the maintenance coordinator simply logs into the portal to select the meld and send authorization to the vendor to complete the work. In the event the repair is estimated to be above the cap allowed, the maintenance coordinator will receive detailed notification from the vendor reaching out for permission to complete the repair. Once the vendor aepts the meld, all communications in regard to the repair and scheduling of such will go directly between the vendor and the tenant. That person simply assigns the meld to a vendor from within the email. The maintenance coordinator in your office will receive an email notification from Property Meld with the maintenance request, referred to as a “meld” from the tenant. Your residents will continue to submit maintenance requests with the same practice of using the Tenant Tab – Request Maintenance via your website. Have you ever had a situation where you obtained authorization from the wife and when the owner statement was sent, the husband calls upset and says he never authorized the repair? Documenting owner approval for maintenance may come in handy when the owner has a lapse in memory and tells you they do not remember authorizing a repair.
Property meld app software#
This software has separate portals for managers, tenants, vendors, owners and maintenance teams to communicate via their own portal and method of contact including email, texting, ad in-app notifications and documents all communications regardless to the ticket of the medium. Property Meld is a best in class cloud-based property management software solution specializing in property management maintenance communications. Phone calls and emails are the death of your time clock if you are still handling maintenance the old fashioned way by calling and emailig vendors and tenants to dispatch work and hope the job gets done.
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